Refund policy

Cancellation & Refund Policy

For details on returning or exchanging products, please visit our Returns & Exchanges page.

At SILA, we are committed to providing a seamless shopping experience for our customers. Our cancellation and refund policy is designed to be fair and customer-friendly.

Order Cancellations

• Cancellation requests will only be considered if made on the same day the order is placed.
• If the order has already been processed for shipping, cancellation requests cannot be accommodated.

Refund 

• A refund is applicable if the customer provides valid proof that the delivered product does not meet quality standards.
• If you receive a damaged or defective product, please report it to our Customer Service team immediately.
• The issue must be reported on the same day of receiving the order. Once the product reaches and verified at our processing center, we will process a refund.

Product Dissatisfaction

• If the product differs from its description on our website or does not meet your expectations, notify our Customer Service team on the same day of delivery.
• Our team will assess the concern and take appropriate action.

Refund Processing

• Once a refund is approved, it will be processed within 1-2 business days.