Returns & Exchanges

Request an Exchange - EXCHANGE FORM

We at SILA strive to ensure that every purchase meets your expectations. While we stand by the quality of our products, we understand that certain situations may require a return or exchange .We only accept returns in cases of damage, manufacturing defects, or other significant issues. If you encounter a size issue, we are happy to offer a free exchange within 7 days of receiving your order.

• Exchanges are allowed within 7 days of receiving the order.
• The product must be unused, in its original condition, with all tags and packaging intact, and must not be tampered with.

Process

• Fill this form to request an exchange.
• Once your request is confirmed, we will arrange for a return pick-up within 72 hours.

Shipping and Delivery

• Once the product reaches our processing center, your exchange order will be dispatched within 2-3 business days.
• Delivery timelines vary from 5-7 business days, depending on your location.

Eligibility for Return

• Returns are accepted only in cases of damage, manufacturing defects, or similar issues.
• If you receive a damaged or defective product, please report it to our Customer Service team immediately.
• The issue must be reported on the same day of receiving the order. Once the product reaches and verified at our processing center, we will process a refund.
• Products must be unused and returned in their original condition with tags and packaging intact.
• Items must be returned within 7 days of purchase.

Process

• Fill this form and attach pictures of the damaged or defective item to request a return
• Once approved, we will arrange a return pick-up within 72 hours.

Refund Timelines

• It may take 3-7 working days for the product to reach our processing center.
• Refunds will be initiated within 1-2 business days once the product reaches our processing center.
  

Packaging Instructions

• Items should be returned in their original packaging.
• Place the original packaging inside protective shipping material to ensure no damage occurs during transit.

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• If the pickup is cancelled by the customer or fails after 3 attempts, no further returns or exchanges will be provided.
• Ensure the correct item for return is handed over to the pickup executive. Incorrect items will incur additional reverse and forward shipping charges for correction.

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• No Returns or Exchanges: We do not accept returns or exchanges for tailored or customized products.
• Alterations Only: Alterations can be provided on a case-by-case basis. Requests for alterations must be raised within 7 days of receiving the product.

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• Ensure all items are unworn, unwashed, and undamaged.
• Original tags and packaging must be intact.
• Avoid makeup stains or any other marks on the product.

 

For any questions or assistance, please feel free to reach out to us via email at apparelbysila@gmail.com or WhatsApp at +91-9171212205.

Thank you for shopping with SILA!